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Privacy & Cookies Policy


Wizme Ltd (Wizme/we/us/our/the Company) is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, stored and disclosed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.wizme.com (the Site) you are deemed to have accepted and consented to the practices described in this policy.

The Site is owned and operated by Wizme Ltd (Company No. 9580706) of Unit 8 2 Millers Terrace, London, United Kingdom, E8 2DP (our Company Address). Wizme processes personal data as a Data Controller, as defined in the Directive and the General Data Protection Regulation (GDPR).

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to websites shared by other users. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Information we collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on the Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Site, request a quote, subscribe to our marketing database, subscribe to our services, search for a venue, make a booking on our Site, or when you provide feedback about the Site, venues or services.

The information you give us may include names, email address or login details, business information, financial and credit card information, behavioural data, purchase history and financial transaction history.

We rely upon your explicit consent to use and process the data described above. Certain of this data is necessary for us to fulfill our contractual obligations to you, and we also rely on this as a lawful basis to use and process that data.

Information we collect about you

With regard to each of your visits to the Site we automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information and contact information (including your name, company name, phone number and email address), hardware type used to access the Site (i.e. whether you are accessing the Site from a laptop, tablet, phone, etc.), browser type and version, location, browser plug-in types and versions, languages, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); pages you viewed or searched for over the last 30 days; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We rely upon your explicit consent to use and process the data described above. Certain of this data is necessary for us to fulfill our contractual obligations to you, and we also rely on this as a lawful basis to use and process that data.

Information we receive from other sources

We may receive information about you from and/or send information about you to the following types of third parties:

  • Virtual payment systems (such as PCIBooking and Conferma)
  • Property Management Systems (such as Opera and Delphi)
  • Travel management, expense and/or invoice systems (such as Concur, Traveldoo, Chrome River, Locomote, Expensify, and Fraedom)
  • Reservation and booking systems (such as Sabre and Amadeus)

We collect and process this information in order to provide our service to you. We will only keep this information for as long as is necessary for the performance of the original legitimate purpose for collecting the information and/or for as long as we have your permission to keep it.

We rely upon your explicit consent to use and process the data described above. Certain of this data is necessary for us to fulfill our contractual obligations to you, and we also rely on this as a lawful basis to use and process that data.

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. The Site uses cookies to distinguish you from other users of the Site. Cookies help us to provide you with a good experience when you browse the Site and also allows us to improve the Site.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the Site. They include, by way of general example, cookies that enable you to log into secure areas of the Site, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works by, for example, ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your region).
  • Targeting cookies. These cookies record your visit to the Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
  • Social Media cookies.

As well as first party cookies (i.e. cookies placed by us), please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which you may receive on your computer, over which we have no control. We use third party cookies from Google Analytics on the Site for web traffic analysis.

Before any cookies are placed on your device, you will be shown a pop-up message requesting your consent to setting those cookies. By default, most internet browsers accept cookies, but this can be changed. You can choose to enable or disable some or all cookies via the settings on your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Site.

For further details, please consult the help menu in your internet browser.

Uses made of the information

We use information held about you in the following ways:

Information you give to us

We use this information:

  • to administer and manage your account and to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
  • to respond to communications from you and to provide you with information about other services we offer that are similar to those that you have already enquired about;
  • to notify you about changes to our service;
  • to ensure that content from the Site is presented in the most effective manner for you and for your device.

With your permission and/or where permitted by law, we also use this information to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under applicable Data Protection Laws, meaning:

  • unless and until it is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK; and
  • any successor legislation to the GDPR or the Data Protection Act 1998.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous enquiry by you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us in writing.

Information we collect about you

We will use this information:

  • to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve the Site to ensure that content is presented in the most effective manner for you and for your device;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep the Site safe and secure; and
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We do not collect any Special Categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, political opinions, trade union membership, information about your health and genetic and biometric data, and information about criminal convictions and offences).

Legitimate bases

We will ensure that your personal data is processed lawfully, fairly, and transparently and that it will only be processed if at least one of the following basis applies:

  • you have given your clear consent to the processing of your personal data for a specific purpose;
  • processing is necessary for the performance of a contract to which you are a party (or are about to be a party);
  • processing is necessary for our compliance with the law;
  • processing is necessary to protect somebody’s life;
  • processing is necessary for us to perform a task in the public interest or in the exercise of official authority and the task/function has a clear basis in law; and/or
  • processing is necessary for our legitimate interests or the legitimate interests of a third party, except where there is a good reason to protect your personal data which overrides those legitimate interests.

We will seek your explicit consent to process personal data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your personal data, the use of this website may not be possible, or where we need to collect the personal data arises by law, or under the terms of a contract we have with you, we may not be able to perform the contract. In this case, we may have to cancel a contract you have with us, but we will notify you if this is the case.

Parties with whom you may choose to share your content

You may choose to share any information, photographs or other content that you voluntarily submit to the Site. Such data will become available and viewable by other users. Once you have shared your content or made it public, that content may be re-shared by others.

You may review, modify, update, correct or remove any personal data you have submitted to the Site at any time. If you remove information that you posted to the Site, copies may remain viewable in cached and archived pages of the Site, or if other users or third parties API have copied or saved that information.

Always think carefully before posting personal data on the Site. It is important that you are aware that any data which you choose to disclose on the Site may then be viewed and even used by other users. We do not control the contents of communications made between users, although you can make a complaint about another user and we will action accordingly.

You must respect the privacy of others and you must not disclose any personal details about other people including your colleagues, employees, family, friends, acquaintances, or other persons that may be misleading or cause them harm or offence. It is your responsibility to obtain their prior express permission in respect of any submission of their data at any time.

Disclosure of your information

We may share your personal information with any member of our group, which means any subsidiaries or any ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties where they require access to your data to supply products and services to you on our behalf, including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, and analytics and search engine providers that assist us in the improvement and optimisation of the Site.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may disclose your personal information to third parties (without contacting you in advance or seeking your consent):

  • n the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets where it is relevant to the part of the business being transferred and the purchaser shall be permitted to use the data for the purposes for which it was originally collected by us; and
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use and other agreements; or to protect the rights, property, or safety of the Company, our customers, or others.

Where we store your personal data

All information you provide to us is stored on our servers and we have put in place appropriate physical, electronic, and management procedures to safeguard and secure the data we collect. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ('EEA'). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your enquiries, the processing of your payment details and/or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated as securely as it would be within the EEA and under the GDPR. Such steps may include our entering into contracts with any third parties we engage and the use of EU-approved Model Contractual Arrangements. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long we store your personal data

We will only keep this information for as long as is necessary for the performance of the original legitimate purpose for collecting the information and/or for as long as we have your permission to keep it. We will delete your personal data when you delete your account with us. We also consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements to determine if expedited deletion is necessary.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will get your express opt-in consent before we share your personal data with any third parties for marketing purposes. You can exercise your right to prevent such processing by contacting us at the Company Address or by unsubscribing using the links contained in the marketing emails.

You have the right to access information held about you and to ask for a copy of such information. Please contact us for more details at the Company Address or at our email address at legal@wizme.com.

Under the GDPR, you have the right to:

  • Request access to, or deletion or correction of, the information that we hold about you.
  • Be informed of what data we hold and the purpose for processing the data, as a whole or in parts.
  • Be forgotten and have your data erased by ourselves and our affiliates (although this is not an absolute right).
  • Correct or supplement any information we hold about you that is incorrect or incomplete.
  • Restrict processing of the information we hold about you (for example, so that inaccuracies may be corrected).
  • Object to the processing of your data.
  • Obtain your data in a portable manner and reuse the information we hold about you.
  • Challenge any data we use for the purposes of automated decision-making and profiling (in certain circumstances).
  • Complain to a supervisory authority.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

You may revoke your consent for us to use your personal data as described in this privacy policy at any time by emailing us at legal@wizme.com, and we will delete your data from our systems. To enforce any of the above rights, please contact us at legal@wizme.com.

We will always give you the ability to opt-out of receiving emails from us by unsubscribing using the links provided in those communications, or at the point of providing your details.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. You will be deemed to have accepted the terms of the updated privacy policy on your first use of the Site following the alterations. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Company Address or to our email address at legal@wizme.com.